Sidekick users facing potential three day service disruption
Sunday, October 4, 2009 18:20T-Mobile, Microsoft and Danger have confirmed a major data service disruption affecting an unspecified number of Sidekick users that could last more than three days.
In an official announcement in T-Mobile’s support forum this evening, the network operator said, “We expect data services to begin gradually returning in the next couple of hours (Saturday evening), Web browsing capabilities should be accessible first; additional functions such as IM, social networking applications and email will then follow. While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue.”
Users are complaining of an almost total loss of service. As one commenter in T-Mobile’s support forum said, “I cannot make or recieve calls, texts, IMs, or access the web, or my contacts. I’ve had this problem for about 10 hours now, and I am beyond frustrated. I left AT&T for this!?”
We will be tracking T-Mobile’s Sidekick status throughout the weekend.
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